Returns Policy

Delivery
All deliveries are subject to stock availability and authorisation of your payment.
We shall endeavour to deliver the Goods you have offered to purchase within next 5 business days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.

We can only deliver to addresses in the United Kingdom.

Your order will be delivered to the credit card billing address or, if specified on the Order Form, to an alternative delivery address, as long as that address is in the UK (i.e. has a Royal Mail postcode).

We can only deliver the Goods to you during office hours, Monday to Friday and we are unable to specify the time at which the Goods will be delivered to you. If you have any special delivery requirements, please email onlineshop@smartshopsolutions.co.uk prior to placing your order and you will be advised if your request can be arranged.

For international deliver, please contact onlineshop@smartshopsolutions.co.uk prior to placing your order to confirm the shipping arrangement.

Return(within 7 days of receipt of goods)
We accept returns via post.

Security Tags Direct Ltd ( www.smartshopsolutions.co.uk)
Third Floor, 207 Regent Street, London W1B 3HH

On cancellation for whatever reason, you must return the Goods which we have delivered to you. If the Goods are faulty, incorrect or damaged we will meet the cost of return and (at your option) we will replace or exchange such Goods or we will refund to you the price you paid for the Goods. In all other circumstances, we will exchange the Goods or refund you the amount which you paid for the Goods, but we will not refund any costs to return the Goods to us. This policy is in addition to any statutory rights which you have as a consumer.

Where you cancel this Agreement because you think that the Goods are faulty, incorrect or damaged on delivery, please return the Goods with proof of purchase to Warehouse collection point(please contactonlineshop@smartshopsolutions.co.uk for the return goods address)in the following manner:-
  • Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped;
  • Fully complete the Returns Form included with the delivery package as, this will ensure that you receive your refund or replacement Goods promptly;
  • Please make sure that you have addressed the package clearly with the Security Tags Direct Ltd warehouse collection point address.
  • Please make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).
Please note that, unless the Goods which you return are faulty, incorrect or damaged, you are responsible for the costs of returning the Goods to us.
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